Ordering Details
Year-round sheets, towels, and beach needs in Brewster, Chatham, Dennis, Eastham, Harwich, and Orleans.
Ordering and Confirmation
To place your order:
1) Contact us by phone at 800-559-5105 or 508-896-0100.
2) Send us an email with your phone number and a list of the quantities and items you'd like to rent.
All items are rented for no less than one week and begin with a $150 minimum order (does not include delivery fees).
After placing your order, you will receive an invoice confirming your selections. Please review it carefully to be sure that it contains all the items you will need. Don't hesitate to contact us with questions or concerns.
To complete your order, a valid credit card is required as security, regardless of the method of payment.
Payments and Fees
Payments must be made by credit card (American Express, Visa, MasterCard, Discover).
A $30.00 delivery/pick-up fee is applied to orders delivered on standard delivery days (Friday and Saturday) in Brewster, Chatham, Dennis, Eastham, Harwich, and Orleans. The delivery fee to other Cape Cod towns may vary depending on location.
A $35.00 delivery/pick-up fee will be charged for orders delivered Sunday through Thursday.
A $35.00 fee will be applied to all emergency/same day/late orders.
Exisiting orders changed less than one week prior to delivery date are subject to a $30.00 surcharge.
A $150.00 fee will be charged if linens are not stripped from bed and towels are not removed from bathrooms and returned to the orginal laundry bags in which they were delivered.
A $100.00 fee will be charged for linens not ready for 10:00 am pick-up and placed in the same location to which they were delivered, unless prior arrangements have been made.
A $35.00 fee will be charged for orders canceled less than 10 days prior to scheduled arrival.
No refunds are given for any items ordered and delivered, but left unused.
Delivery and Pickup
Your linens will be delivered in a white laundry bag(s) to your vacation rental home.
When you receive your order, please determine that the order is complete and that sheets (top and fitted, plus pillowcases) are the correct sizes. Unless we are notified within 12 hours of delivery, a re-delivery fee of $35 will be applied for missing or damaged items.
By 10:00 am on your scheduled departure day, strip all beds and place all sheets and towels, plus the inventory form in the bag(s) provided, and leave them in a visible spot outside the house for our driver to pick them up.
If you picked up your order from a rental office, it must be returned that location by 11:00 am on your departure day. Please contact your rental agent with any questions.
Cancellations
Cancellations affect us significantly. For any cancellation, we must receive ten days notice prior to your scheduled arrival date for a refund, less a $35 processing fee.